I can’t see another user’s account in the group. What should I do?

Modified on Thu, 19 Sep at 2:34 PM

If you're unable to view another user's account in the group, please follow these steps:

1. Verify Account Sharing

Ask the user to confirm they have shared their account with the family group. Ask them to follow below steps:
- Navigate to Dashboard > Accounts.
- Select the account they wish to share.
- In the Account Details screen, click Share in Group (located above the current balance).
- Choose one of the following options:
  - Share Account: Share account details without transaction information.
  - Share Account with Transactions: Shares both account details and transactions.

2. Sync Data

If the account is shared but still not visible, try syncing your data:

Go to Dashboard > Menu > Profile.
Scroll down and click Sync All Data.

3. Contact Support

If the issue persists, please contact us at [email protected] for assistance.