I renewed my subscription, but it's still showing as expired. How can I fix this?

Modified on Wed, 11 Sep at 8:25 PM

If your subscription status still shows as expired after renewal, follow these steps to resolve the issue:

Refresh Your Subscription:

Open the app and go to the Dashboard.

Click on the Menu icon.

Select Pro Features.

Tap the Refresh icon at the top right of the screen to update your subscription status.

Verify Your Login Information:

Confirm that you are logged in with the account associated with your subscription. Log out and log back in if needed.

Update the App:

Ensure you have the latest version of the TimelyBills app. Check for updates in your device’s app store and install any available updates.

Restart Your Device:

Restart your mobile device to address any temporary issues or conflicts that might be affecting the app.

Restore Your Purchase:

Go to the app’s Dashboard.

Click on the Menu icon.

Select Pro Features.

Tap the Restore Purchase button at the bottom of the screen.

Return to the Dashboard and revisit the Pro Features screen to check if the subscription status has been updated.

Check Payment Confirmation:

Verify that the payment for the renewal was processed successfully by checking your payment method or transaction history.

Clear Cache and Data:

Go to your device’s Settings > Apps > TimelyBills > Storage.

Tap Clear Cache and Clear Data to remove any temporary files that might be causing issues.

Reinstall the App:

Uninstall the TimelyBills app from your device.

Reinstall it from the app store to ensure you have the latest version and a clean installation.

If Issues Persist:

Open the Play Store (or the App Store for Apple devices).

Navigate to Payments & Subscriptions (or Subscriptions for Apple).

Locate and select the TimelyBills subscription.

View the subscription details and take a screenshot.

Email the screenshot and details to support@timelybills.app

Our support team will review the information and assist you in resolving the issue to ensure your subscription is properly activated.